If you call us you will speak with a live person.We are not expecting any change to our customer service support.Processing time has been 2 days and have been shipping the next business day in most cases. Swan, MAAX, A2, Aquatic, Rohl, Pfister, Toto.The following brands are out performing others in regards to order processing and shipping times.All Other Brands are shipping within 2-3 business days from purchase and tracking information will be provided once your purchase has shipped from our distribution facility.LTL Items from Kingston Brass are taking 10-14 days to be picked up by the carriers. Kingston Brass Products are shipped Manufacturer Direct and are experiencing longer processing times ranging from 2-4 days.All orders placed will be processed and routed to our distribution facilities on the same day.We are working tirelessly with our suppliers to provide you with the products to keep you and your home as comfortable and safe as possible. We are operating and committed to providing you with the one on one live customer support that you deserve during this challenging and difficult time. We will update this pages and timelines as necessary. Swan, Maax, Bootz, A2, Comfort Designs, DreamLine and Custom Glass.Ĭovid-19 Advisory Notice - The B&G Cottage - BNG Bath The following brands do not fall under the price match guarantee.The Price Match Guarantee includes the item price, and the shipping charges, it excludes sales tax.The competitor must be an Authorized Retailer of the product in question.The website can not be a discounter or auction website (ie eBay, overstock, Houzz,, Wayfair, Zoro, Amazon etc.).The competitor must be an online store, they may not have a retail location.The item must be in stock on the competitors website.Promotions such as rebates and buy one, get one free offers are not eligible.You must purchase the item from our website before requesting your Price Match Guarantee.Our Price Guarantee has some limitations: To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date we will refund the difference as well. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference. We work very hard to ensure that we offer the absolute best prices online.
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